TOEFL Устная речь Task 3

Counterproductive communication refers to statements or actions in a workplace or team setting that, despite being intended to help or motivate, actually reduce productivity and morale. This often occurs when feedback is vague, overly critical, or delivered at an inappropriate time, leading to confusion, defensiveness, or loss of focus among team members. Effective communication should clarify goals and strengthen collaboration, but counterproductive communication does the opposite—it creates barriers and hinders progress.

Professor: Let me give you an example from a software development team I observed. The team was working on a new app, and the manager wanted to speed up progress. During a stressful deadline week, the manager walked by one developer’s desk and said, 'Your code is a mess, rewrite it by tomorrow.' The developer was shocked because no specific issues were mentioned. He spent the rest of the day trying to guess what was wrong, rewriting parts that were actually fine. Meanwhile, his colleague overheard and started checking their own code obsessively, wasting hours. The team missed the deadline, and the developer felt demoralized. The manager’s comment was meant to push for improvement, but it backfired—it created anxiety, wasted time, and reduced overall productivity. This is a clear case of counterproductive communication.